EA4CE371-FDDE-4237-AEC6-B31551AC4739_edited.jpg

STORE POLICIES

At Ethereal Kezia, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.

 

INCLUSIVE SIZING

Providing a pleasant shopping experience for all of our customers

With a focus on inclusive sizing, Ethereal Kezia is committed to offering all of our customers quality items at the same price, regardless of their size. Our size chart is based on the average measurements of our customers. If you don't see your size represented in this chart, please note that you always have the option to order custom sizes.

Size Chart.png
 

SHIPPING POLICY

All Ethereal Kezia jewelry items are made to order

Please allow 5 to 10 business days for your order to be processed for shipping. All of our jewelry items are handcrafted with perfect love and require a longer processing time in order to ensure quality.

 

ETHEREAL WARRANTY

All Ethereal Kezia jewelry items are final sale and are covered by our Ethereal Warranty

The Ethereal Warranty is a limited lifetime warranty, meaning our jewelry items are covered for as long as Ethereal Kezia remains operational.

Ethereal Kezia will gladly repair or replace jewelry items damaged due to workmanship and material defects free of charge. Simply email us at support@etherealkezia.com with the following info: 

  • your name and phone number;

  • description of the problem;

  • pictures showing the defect(s) on the item;

  • your purchase receipt.

We will get back to you with follow-up instructions depending on the case.

Please note that all shipping to Ethereal Warranty must be pre-paid. Ethereal Kezia rejects responsibility for any and all lost in-bound packages.

The Ethereal Warranty does not cover the natural breakdown of colors and materials over extended time and use or damage caused by negligence.